Return Policy

We warrant our products for one year starting from the original purchase date under normal, non-commercial use. A replacement item, if sent, does not restart, or in any way extend, the warranty period. For battery pack or battery related products, cell capacity depletion over time under regular use is normal, and is not an indication of defect. A battery pack that retains eighty percent (80%) of its original capacity after twelve months is considered normal. For battery pack or battery related products, warranty is void if the battery pack has been improperly charged, installed or misused in any way, or if the label and/or bar coded warranty label has been removed or tampered with.

We do our best to provide our customers with 100% satisfaction, but things are not always going 100% perfectly in life. If, for any reason, you are not satisfied with our product(s), please contact us immediately. We will try our best to solve your problem.

Please email to us: info@usbatterycharger.com to get a Return Merchandise Authorization (RMA) number. Returned Package without a RMA will not be accepted. Please enclose all parts and accessories( if any ) with the item. Please ensure that the items are packaged adequately and securely to ensure it reaches us in the condition in which it left you. Please write RMA on the outside of the package, this can help us quickly find out your original order detail and your requirement. Please return the bad product to us within 7 days after you get the RMA No. DO NOT return your old product or product from other merchant to us.

Customer must pay the postage for the return shipment, if they want to return the product for any reason. ( We have paid postage to courier for sending the product to you. It is the custom practice for online shopping. Thanks for your understanding. ). Returned package by C.O.D will not be accepted.

(1) If you agree to receive a new replacement, Upon receiving and checking the returned product, we will send a new replacement to you, and we pay for the postage for the re-send shipment.

(2) If you would like a refund, please return the product to us within 30 days from the purchase date., we will refund you the full product price ( original shipping and handling fee will not be refunded unless it is proved that we sent wrong item to you or the product was damaged during transport. ). Upon receiving and checking the returned product, we will issue a refund to you within 2 working days.

(3) We will charge you a 15 percent restocking fee for any NON-DEFECTIVE returns.

All replacement products are brand new and 100% compatible with original product. 1 year warranty, 30 Days Money Back.

Disclaimer:

The sole purpose of using the registered trademarks or trade names is to describe the compatibility of our products. We are not in any way affiliated with, authorized by, licensed by the original brand manufacturers. We are not an official distributor of any original brand manufacturers. The products sold in our website are not OEM ( Original Equipment Manufacturer ) products, but they meet OEM product's technical specifications, and come with one year warranty against defects. Our limitation of liability is strictly limited to the purchase price of the product. In no event shall we be responsible for incidental or consequential damages of any kind.